Privacy policy

The data controller is Travunela LLC, which operates the Travunela eSIM brand. We decide how and why personal information is used for the storefront, customer accounts, orders, and support.

Travunela is the brand name of Travunela LLC, a Wyoming limited liability company.

Business mailing address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States.

Email: [email protected].

You can also contact our team through the support ticket system or live chat on the website.

If a data protection officer or UK/EU representative is legally required for our business, we will publish their details here.

The information depends on how you use Travunela. We collect only what is reasonably needed for the relevant purpose.

• Account and contact details, such as your name if provided, email address, account credentials, and account preferences.
• Order information, including the plan, destination, price, currency, order status, and the email used for delivery and support.
• Support and communications, including messages you send us, replies, and information you choose to provide when troubleshooting.
• When live eSIM fulfillment is enabled, profile and service information needed to deliver and support the plan. This can include an eSIM QR code or activation code, provider order/profile identifiers, activation status, and plan usage or expiry information returned by the supplier. These details are treated as sensitive and restricted to people and systems that need them.
• Technical and security information, such as IP address, browser/device information, session and access logs, and saved settings such as currency.
• If you use a promotion that requires verification, the verification details described in that promotion. We will explain any additional information before collecting it.

When you place an order, we use the information needed to process the one-time purchase, arrange eSIM provisioning, send your installation details, and support the order. Payment details are handled by the payment provider shown at checkout.

• To create and secure your account, authenticate you, and let you manage your preferences.
• To take an order, communicate its status, arrange eSIM delivery, and provide installation or technical support.
• To process one-time payments, refunds, receipts, accounting, and tax records.
• To prevent fraud, abuse, unauthorized access, and misuse of plans or promotional offers.
• To answer enquiries, improve the reliability and usability of the service, and keep appropriate operational records.
• To send service messages about an account, order, security event, or support request.
• To send optional marketing only when permitted by law and, where required, after you have agreed. You can opt out at any time.

Where UK or EU data protection law applies, we rely on the legal basis that fits the purpose: performing a contract with you, meeting a legal obligation, our legitimate interests in running and securing the service (balanced against your rights), or your consent. You can withdraw consent at any time; this does not affect processing that took place before withdrawal.

We share information only where needed to operate the service, meet legal obligations, or protect customers and the business. Depending on the feature you use, recipients may include:

• Our eSIM supplier and the mobile network operators involved in a selected plan, so they can provision, activate, and support the eSIM.
• The payment provider and related fraud-prevention services used for your purchase. The payment provider is identified at checkout.
• Hosting, database, email delivery, customer support, security, and verification providers acting on our instructions.
• If you use automated chat, your message may be processed by OpenAI, our AI service provider, to prepare a reply. Travunela support staff may review the conversation when you request human help or the issue is handed over.
• Professional advisers, regulators, law enforcement, or other parties where disclosure is required by law or reasonably necessary to protect rights, safety, or service integrity.

Service providers may process information in countries outside your own. Where applicable law requires it, we will use an approved transfer mechanism and appropriate safeguards. A recipient may also handle information under its own privacy notice when it acts as an independent controller.

We do not sell personal information. We do not share eSIM activation codes or QR codes for advertising.

The site uses storage and similar technologies to keep the service working, protect sessions, help protect limited offers from repeat use, and remember settings such as your chosen currency and cookie choice. A first-party security cookie may be used for limited-offer protection. If you choose “Remember my email on this device” at checkout, your email is saved in that browser for convenience. It does not keep you signed in, and you can clear it using the site control or your browser settings.

Travunela does not currently use analytics or advertising cookies on the storefront. You can change your optional cookie choice through Cookie settings in the footer or manage cookies through your browser. Disabling necessary cookies may affect sign-in or checkout.

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy. In practice, this means keeping account information while the account is active; order, payment, tax, and dispute records for the periods required by applicable law; support records until the issue is resolved and for a reasonable period afterwards; and security logs for a shorter period suited to investigating and preventing misuse.

When information is no longer needed, we delete it or remove details that identify you. Some information may remain in protected backups for a limited period or be retained where the law allows or requires it, for example to establish, exercise, or defend a legal claim.

We use access controls and technical and organizational safeguards suited to the information we hold. Access to eSIM QR codes and activation details is restricted because anyone who obtains them may be able to install the profile. No internet service can guarantee perfect security, so please keep account credentials and eSIM installation details private and contact us promptly if you suspect unauthorized access.

Depending on where you live and which privacy law applies, you may be able to ask us to access, correct, delete, or provide a copy of your personal information; object to or restrict certain uses; withdraw consent; or complain to a supervisory authority. Some rights have exceptions, including where we must keep records to meet legal obligations or protect a legal claim.

To make a request, email us using the contact details below. We may ask for information to confirm your identity and protect your account. If you are in the UK, you can also complain to the Information Commissioner’s Office (ICO). If you are in the EEA, you can contact your local data protection authority.

Travunela is intended for people who can lawfully enter into a purchase contract. It is not designed for children. If you believe a child has provided personal information without appropriate permission, contact us and we will review the request.

We may update this policy when our service, suppliers, or legal obligations change. We will update the date above and, if a change materially affects how we use your information, provide a notice or take any other steps required by law.

Travunela is the brand name of Travunela LLC, a Wyoming limited liability company.

Business mailing address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States.

Email: [email protected].

You can also contact our team through the support ticket system or live chat on the website.

Please write “Privacy request” in the subject line.