Terms of service

Travunela is the brand name of Travunela LLC (“Travunela”, “we”, “us”). We sell prepaid travel eSIM plans and arrange delivery through our eSIM supplier and its network partners. Your customer contract is with Travunela LLC; the supplier is not a substitute for our customer support or responsibilities.

Travunela is the brand name of Travunela LLC, a Wyoming limited liability company.

Business mailing address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States.

Email: [email protected].

You can also contact our team through the support ticket system or live chat on the website.

Each plan listing should state its destination or coverage area, data allowance or daily limit, validity period, price, supported features, and the plan-specific rule for when validity starts. The details shown for the plan you select form part of your order.

Plans are prepaid and may be data-only. Do not assume that a plan includes a phone number, voice calls, SMS, hotspot use, 5G, or top-ups unless the listing says so. Coverage, speed, and network access depend on the selected plan, local network availability, device, location, and conditions outside our control.

Some plans have fair-use limits or reduced speeds after an allowance is reached. We will show known plan limits before purchase. If a plan is described as unlimited, its high-speed allowance or other material limits will be stated with that plan.

The selected plan details and total shown at checkout apply to your order. Availability and prices can change, so review the final plan details and total before confirming a purchase.

Before buying, check that your exact phone model supports eSIM, is not locked to another carrier, and is compatible with the plan and destination. Installation normally requires an internet connection. Menu names and steps differ by device and operating system, so follow the instructions provided for your plan and phone.

An eSIM QR code or activation code is sensitive. Keep it private and use it only as instructed. A plan may be limited to one device or one installation, and deleting or transferring an eSIM may make it unusable. Any plan-specific reinstall or transfer option will be shown in its instructions; do not assume it can be reused.

Installing and activating are not always the same event. Validity may start on installation, first connection to a supported network, or another rule shown on the plan. Check that rule before installing.

When you place an order, provide an accurate email address and review the plan, destination, allowance, validity, activation rule, currency, and total. We will show the amount due, including any applicable taxes or charges, before you confirm payment.

A purchase contract is formed when we accept your order and confirm payment. We may reject or cancel an order if a plan becomes unavailable, a price or listing error is material, payment is not authorized, or we reasonably suspect fraud. If we cannot supply a paid order, we will contact you and refund the amount due for that order.

Each eSIM is a one-time prepaid purchase. Travunela does not sell subscriptions or charge recurring fees for eSIM plans. Payment is handled by the provider identified at checkout; your bank or payment provider may apply exchange-rate or account fees.

After successful payment and once the supplier has issued the profile, we send the eSIM QR code and installation details to the email address used for the order. If you are signed in, the details are also available in your account. We send order-status updates and follow-up information by email.

Delivery is digital. Receiving installation details does not itself activate the plan; validity starts according to the activation rule shown for the selected plan.

If the profile is delayed, unavailable, or the email does not arrive, contact us by support ticket, live chat, or email. We will check the order and explain the next steps, including a replacement or refund where appropriate or required by law.

Use the eSIM for lawful personal travel connectivity on a compatible device and follow the plan, device, and network instructions. You must not resell or redistribute the eSIM or data without our written permission, use it in a way the plan excludes, or use it for unlawful activity, fraud, network abuse, or interference with other users.

Hotspot or tethering is allowed only where supported by the selected plan and device. We may ask a supplier or network operator to restrict or suspend a plan if required for security, law, network integrity, suspected fraud, or a material breach of these Terms. Where practicable, we will explain the reason and help resolve the issue.

If your eSIM does not install or connect, contact Travunela using the support details below and include your order reference. We may ask for device model, operating-system version, screenshots of relevant settings, or troubleshooting steps. Do not send a screenshot that exposes your QR code or activation code unless we provide a secure method and specifically need it.

Mobile service is provided over third-party networks. Availability and performance can be affected by coverage, congestion, maintenance, roaming agreements, device settings, local restrictions, and other conditions. We do not promise uninterrupted coverage, a particular speed, or service in a location not listed for the selected plan. These limits do not remove remedies you have when a service is not supplied as agreed or your statutory rights.

Each eSIM is a one-time purchase with no recurring subscription. Contact us as soon as possible if you want to cancel, using support ticket, live chat, or [email protected], and include your order reference. Eligibility depends on the selected plan’s activation rule:

• Plans that start on first network connection may be canceled before the eSIM first connects to a network, while it remains unused.
• Plans that start on installation may be canceled before installation while unused; they are non-refundable once installed.
• Plans that start immediately when ordered are non-refundable after the order is placed.
• Activated eSIMs cannot be automatically canceled. Contact us to request a review.

These are the plan-level supplier rules reflected in the offer. They do not remove any cancellation rights, refunds, or other remedies that apply under consumer law.

If a plan is not delivered, is materially different from its listing, or cannot be used because of a fault for which we are responsible, contact us so we can investigate. Depending on the issue and applicable law, we may correct the problem, provide a replacement, or refund all or part of the price. We will not deny a valid legal remedy solely because a supplier has declined to reimburse us.

Your statutory cancellation or withdrawal rights remain in place. If the law allows a digital service to begin during a cancellation period only after your express request or acknowledgment, we will obtain that consent and explain its effect before taking payment. Nothing in these Terms limits a right that cannot legally be excluded.

We review refund requests against the order, the plan’s activation rule, and the circumstances reported. We will explain the decision through your support conversation or order email. Approved customer refunds are returned to the original payment method unless the law requires otherwise; the time for the credit to appear depends on your bank or payment provider.

Keep your account details accurate and your password private. You are responsible for activity on your account unless it results from our failure to protect it. Tell us promptly if you believe someone has accessed your account or order without permission.

We may suspend account access where reasonably necessary to protect you, investigate suspected fraud or misuse, meet a legal requirement, or address a serious breach. We will provide an explanation and a way to contact us where the law allows.

Any free trial or discount offer is subject to the specific eligibility, availability, and redemption rules shown with that offer. An offer has no cash value unless its terms say otherwise. We may stop or change an offer prospectively, but this does not affect an order already accepted. We will not advertise an offer until its eligibility and operating rules are finalized.

We are responsible for supplying the service you purchased with reasonable care and in accordance with the contract and applicable law. Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited.

To the extent permitted by law, we are not responsible for indirect losses that were not reasonably foreseeable when you placed the order, or losses caused by your failure to follow the plan or device instructions, an incompatible or locked device, your home carrier, or a third-party network condition outside our reasonable control. This clause does not remove your right to a refund or other remedy where the law requires one.

If you buy as a consumer, mandatory consumer protections in your country continue to apply. If you buy for business use, any liability limit that applies will be no greater than the amount paid for the affected plan, except where law does not allow that limit.

We may update plan listings as supplier availability, network arrangements, or law changes. The listing and price shown when we accept your order apply to that purchase. We may update these Terms for future use; if a change materially affects you, we will give notice where required. A change will not retroactively reduce rights attached to an accepted order.

If you have a complaint or dispute, contact us at [email protected] or through our support ticket system or live chat and include your order reference. We will review the order and explain our response. These Terms are subject to applicable law. If you are a consumer, mandatory protections and the courts available under the law where you live continue to apply.

Travunela is the brand name of Travunela LLC, a Wyoming limited liability company.

Business mailing address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States.

Email: [email protected].

You can also contact our team through the support ticket system or live chat on the website.