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Frequently asked questions
Find quick answers to common questions about your travel eSIM, plans, compatibility, and more.
Will my eSIM work in the country I selected?
Choose a plan listed for your destination. Each plan page shows the countries and supported networks included in that specific plan; regional and global plans may cover multiple countries.
When does my plan start?
The start rule depends on the selected plan. It may begin when you install the eSIM, when it first connects to a supported network, or when the provider order is placed. Check the activation rule shown on the plan before buying.
Is my phone compatible?
Your phone must support eSIM and be carrier-unlocked. Check the manufacturer’s specifications for your exact model and confirm it is not locked to a carrier before buying.
Can I keep my regular number?
If your phone supports dual SIM, you can keep your home number and select your travel eSIM for mobile data. Your home carrier may still charge for calls, texts, or roaming. Check its terms and disable data switching if you do not want it to use mobile data.
How do I get my eSIM after paying?
After successful payment, we send the QR code and installation details to your order email and save them in your account if you are signed in. We also send order updates and follow-up information by email.
Are eSIM plans subscriptions?
No. Each eSIM is a one-time prepaid purchase. There are no recurring subscription charges.
Can I get a refund?
Refund eligibility depends on the plan’s activation rule. Plans that start on first network connection may be canceled before activation while unused. Plans that start on installation are non-refundable after installation, and plans that start immediately on purchase are non-refundable after the order is placed. Activated eSIMs cannot be canceled automatically; contact support for a review.